Flight
Focus Pte Ltd is a Singapore-based technology and systems engineering
company, specializing in the design, development and production of high-quality
avionic for airborne or simulator use. Currently we are looking for an
energetic, self-motivated, results oriented and innovative person to fill the
role of Customer Support to be placed in Jakarta, Indonesia.
CUSTOMER
SUPPORT (JAKARTA)
Principal
Duties
·
Provide
24x7 technical support to attend to any customer reports from customer service.
·
To
identify the technical problem reported from customer service at the time of
incident and to liaise with Customer Service about the status of reported
incident.
·
Assist
Customer Service to generate daily required reports.
·
Execute
deployment of the Flight Focus Application including Ground and Airborne
systems.
·
Develop
and maintain monitoring tools for Flight Focus Application system, e.g. Ground
System, Flight Planning System, Flight Following System.
·
Upgrade
Flight Focus application system and maintain Flight Focus application system
Log file.
·
Respond
to customers' enquiries (e-mails, phone and fax) within a customer focused
environment.
·
Work
with agreed service levels, striving to exceed customer expectations wherever
possible.
·
Take
ownership of queries and proactively follow through to resolution, escalating
issues when appropriate.
·
Build
and maintain a detailed customer database.
·
Compile
and coordinate feedback from clients to support the company's continuous
improvement program.
·
Identify
and escalate recurring or consistent problems with systems functionality.
·
Provide
flexible support for team members and other teams and foster a positive and a
motivating environment.
·
Develop
and maintain training materials for training flight crew and operations staff
members.
Position
Requirements
·
Diploma/Bachelor
Degree in IT, Computer Science, Electrical Engineering related discipline.
·
Certified
in Linux administration will be an advantage.
·
Certified
in Database administration will be an advantage.
·
Minimum
1 year experience in IT Support related function in a medium enterprise.
·
Experience
working in regional operation will be an advantage.
·
Able
to work in 24/7 shift work
·
Minimum
TOEFL: 450
·
Well
developed and demonstrable oral and written communications skills
·
Experience
in user help desk operations
If you have what it takes, please
submit your CV together with a comprehensive description of your experience,
particularly those related to the Position Requirements and Principal Duties
(not more than 150kb) to:
Anda baru saja membaca
Lowongan Kerja Terbaru , Info Loker , Loker Seluruh Indonesia
, Informasi Loker
ini yang berkategori
CS atau CC |
Jakarta |
Lowongan D3
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Lowongan Kerja Terbaru 2022